Frequently Asked Questions

Yes, absolutely. Every product is free from artificial colours, preservatives, and fillers. What's on the label is exactly what's in the packet. Our quality is backed by FSSAI certification and routine lab testing.

We source directly from trusted farmers and cooperatives across India - primarily from Gujarat and other prime agricultural regions. We prioritise single-origin, traceable supply chains so you always know where your food comes from.

Most products are available in 250g, 500g, 1kg, and bulk sizes (5kg+). Check individual product pages for exact options. If you need a custom size, contact us - we accommodate business buyers.

Yes, we offer samples for business and wholesale buyers. Reach out to sales@dkmasala.com with your requirements and we'll arrange it.

DK Masala is FSSAI registered - every product meets the food safety standards set by the Food Safety and Standards Authority of India. We also hold certifications from the Spices Board of India and are APEDA registered. Lab testing is conducted regularly.

Pan India: 3–7 business days after dispatch
International: 7–21 business days depending on destination and customs
Orders are typically dispatched within 1–2 business days of payment confirmation.

Yes. We ship to most countries worldwide. Shipping costs and delivery times vary by destination. Import duties and customs fees may apply - these are the buyer's responsibility. Contact us before placing an international order for a shipping quote.

All products are packed in vacuum-sealed or resealable pouches with moisture-proof inner lining. Outer packaging is sturdy cardboard. Freshness on delivery is non-negotiable.

Yes. Once your order is dispatched, you'll receive a tracking number by email or SMS. Use it to follow your shipment in real time.

Take photos and contact us at info@dkmasala.com within 48 hours of delivery. We'll arrange a replacement or full refund - no hassle.

We accept Credit/Debit Cards (Visa, Mastercard, RuPay), UPI (PhonePe, Google Pay, Paytm), Net Banking, and Wallets. For international payments, contact us for details. All transactions are secured with SSL encryption.

Yes. Our website uses SSL encryption and secure payment gateways. We do not store your card details. Your payment information is fully protected.

Yes. We offer competitive pricing for bulk and wholesale orders. Contact us at sales@dkmasala.com with your product list and quantities, and we'll send a customised quote.

We accept returns within 7 days of delivery if the product was delivered damaged, the wrong item was sent, or the product doesn't match its description. Opened products are not eligible unless defective. Contact us with photos and your order number.

Refunds are processed within 5–7 business days after we verify the return. The amount is credited back to the original payment method.

Absolutely. We regularly supply hotels, restaurants, catering businesses, food processors, and retail brands. We offer bulk pricing, custom packaging, and dedicated support for business accounts.

Yes. We handle all necessary documentation including phytosanitary certificates, COA (Certificate of Analysis), APEDA registration, and customs paperwork. We make international procurement simple.

Yes. We offer custom packaging with your branding for bulk orders. Minimum order quantities apply. Contact our team to discuss requirements.

Fill in the contact form, email sales@dkmasala.com, or call +91 9723033202. Tell us what you need, the quantity, and your destination - we'll respond within 24 hours with pricing and logistics. 📩 Send Bulk Enquiry →